Scheduled orders


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Frequently Asked Questions
Why Subscribe?
Major Benefits:
20% off every order.
VIP Status:
Exclusive access to promotions, discounts, and product launches.
Full Control:
Adjust your delivery frequency or cancel your subscription at any time.
What benefits do I get when I subscribe to Be Matcha?
By subscribing, you get extra discounts, a guaranteed purchase price, and the flexibility to choose your preferred delivery frequency. You can pause or cancel your subscription anytime with no commitment or additional fees.
Can I adjust the delivery frequency of my products?
Yes, you can select the delivery frequency that best suits you (monthly, every 2 months, etc.) and modify it easily from the control panel on our website.
Is it possible to cancel or pause my subscription at any time?
Absolutely. You can pause or cancel your subscription whenever you need. No contracts or penalties.
How can I schedule my subscription order?
Products eligible for scheduled shipping are clearly marked in our online store. Simply select your desired frequency on the product page or during checkout, place your order, and you’re set.
What happens if I need to change my order or delivery frequency after placing it?
You can easily modify your order or frequency from your account on our website. Just access the control panel and adjust the details to your needs.
What advantages does scheduled shipping have over one-time purchases?
With scheduled shipping, you never have to worry about reordering. Your matcha products will be delivered automatically based on your selected frequency—saving you time and ensuring you never run out.
Are there any extra charges for using the subscription system?
No, subscriptions have no additional costs. Plus, subscribers enjoy special prices and exclusive benefits.
How can I contact Be Matcha if I have issues with my subscription?
If you need help, you can contact us easily via WhatsApp at +34 685 416 516. Our team will be happy to assist you.
I’m traveling—can I pause my subscription?
Yes, you can pause your subscription at any time from your account on our website. Just go to your control panel, select your active subscription, and choose the pause option. You can resume it whenever you return from a trip—without losing your benefits.
How can I change my payment method?
You can update your payment method easily from your account on our website. Go to the control panel, select “Payment Methods,” and update your details. Changes will apply automatically to your upcoming billings.
Can I subscribe to multiple products?
Yes, you can subscribe to as many products as you wish. Simply select the subscription option for each product during checkout and set the delivery frequency for each one. All your subscribed products will appear in your control panel for easy management.
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